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Explore answers from Simply Elegant Co's cleaning specialists to our most asked questions about our professional cleaning services. Dive deep into insights on commercial, residential, deep cleaning, and more below. For any further inquiries or details on our offerings in Orlando or the Central Florida Region, don't hesitate to contact us.
We come fully equipped with our own cleaning supplies and equipment to ensure an exceptional clean. However, if you have specific products or equipment you'd prefer we use, we're more than happy to accommodate that request. Your comfort and satisfaction are our top priorities, so just let us know in advance, and we'll tailor our services to meet your preferences.
We take the process of selecting and training our cleaning staff very seriously. Each prospective team member undergoes a rigorous selection process, starting with thorough background checks and personal references verification. Once on board, they are enrolled in our comprehensive training program. This program not only focuses on cleaning techniques and best practices but also emphasizes customer service, safety protocols, and the importance of respecting clients' spaces. Our aim is to ensure that every staff member represents our company's values and delivers consistent, high-quality service.
We prioritize the safety and satisfaction of our clients. While we are currently in the process of obtaining our bonding and insurance, we are fully licensed to operate and provide our services. Please know that every member of our team is thoroughly vetted and trained to deliver top-notch services. Our commitment is to provide you with high-quality cleaning services and ensure that you have a positive experience with us. We understand the importance of these credentials and are actively working towards them for added peace of mind. It's part of our commitment to continuously enhance our services and the protections we offer to our customers.
We deeply value your satisfaction and take all feedback to heart. If you're not completely content with our cleaning service, please reach out to us within 24 hours of the service. We will promptly address your concerns, and if necessary, send a team out to re-clean the specific areas at no additional cost to you. Your peace of mind and trust in our services are our utmost priorities.
We're passionate about pets and always strive to make them feel at ease during our cleaning sessions. If you have pets at home, please let us know in advance, so we can ensure we send our pet-friendly staff who are specifically trained to interact and work comfortably around animals. While we treat every corner of your home with care, we also want to ensure your furry friends feel safe and undisturbed. Keeping us informed helps us cater to their needs, and yours.
Of course! We offer a variety of recurring cleaning schedules to fit your needs, whether it's weekly, bi-weekly, monthly, or any other frequency you prefer. Setting up a recurring schedule not only ensures your space remains consistently clean but also allows us to tailor our services to your evolving preferences over time. Just let us know your desired frequency, and we'll make sure to accommodate and prioritize your appointments.
Yes, we truly value and appreciate both new and loyal clients. For our first-time clients, we offer a 10% discount as a warm welcome to our family of satisfied customers. Additionally, if you refer a friend or family member to our services, both you and the referred individual will receive a 5% discount on your next cleaning. It's our way of saying thank you for trusting and supporting us.
Booking a service or getting a quote is easy and straightforward!
Simply visit our website and navigate to the 'Book Now' or 'Request a Quote' section.
Select Fill out the form with details about your space and cleaning requirements. Alternatively, you can give us a call at [your company's phone number] to discuss your needs directly with one of our friendly representatives. Once we receive your details, we'll provide you with a tailored quote, and you can choose a date and time that fits your schedule. We've streamlined the process to ensure it's hassle-free and efficient for your convenience.
While it's entirely up to you whether you'd like to be home during the cleaning, it's not a requirement. Many of our clients provide us with a key or access code, or make arrangements for entry, allowing us to clean while they're away. Our team is trained to treat every home with the utmost respect and care. If you have specific instructions or preferences, just let us know in advance, and we'll ensure they're followed to the letter. Your trust and comfort are paramount to us, so we're flexible to work in a way that best suits your preferences.
Regular cleaning, often referred to as maintenance cleaning, covers the routine cleaning tasks to keep your home tidy and fresh. This includes sweeping, mopping, dusting surfaces, cleaning bathrooms, and kitchen surfaces. It's akin to the regular upkeep of your home.
Deep cleaning, on the other hand, is a more intensive process. It addresses areas not typically covered in a regular cleaning session. This might involve cleaning inside and under appliances, washing baseboards and windowsills, and removing built-up grime and scale in bathrooms. Essentially, deep cleaning targets the deep grime and dirt in your home, ensuring every nook and cranny shines.
We understand that life can be unpredictable, and plans may change. If you need to cancel or reschedule your cleaning appointment, we kindly request that you inform us at least 48 hours in advance. This allows us to adjust our schedules and accommodate other clients. If cancellations occur without prior notice or within a very short time frame, a small cancellation fee might apply. Our primary goal is to be as flexible and understanding as possible while ensuring fairness to all our valued clients.
We proudly serve all corners of the Central Florida region.
This includes:
From the lively urban centers to the tranquil towns, we're committed to providing top-notch cleaning services throughout the entirety of Central Florida.
Please CLICK HERE to leave us a message, or give us a callat (321)304-7092.
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